Contact Us
Have a question about Pool Care Base, found an error, or want to make a privacy or permission request? Use the form below to contact the publisher.
What to include
For a correction, include the page URL and the passage you are asking us to review. For a general pool-care enquiry, the pool type and equipment model can provide context, but we cannot inspect your pool or confirm that it is safe to use.
We use your contact details to handle your enquiry. Please read our Privacy Policy and do not include passwords, payment-card details or sensitive personal information.
This form is for website enquiries and does not provide emergency assistance or professional inspection services. Response times vary.
What you can contact us about
- Corrections: if a step, figure or link in one of our guides looks wrong or out of date, send the page URL and the passage so we can check it against the original source.
- Questions about a guide: if an explanation is unclear or a section does not match your type of pool, tell us which guide you were reading and what was confusing.
- Editorial feedback: suggestions for topics, missing safety notes or better sources are welcome and help us decide what to review next.
We read every message and reply as soon as we reasonably can; response times depend on the volume of messages and on how much checking a correction needs.
Please note: we cannot diagnose individual pools, water tests or equipment remotely. For a chemical spill or exposure, an electrical fault, a damaged pressurized filter or any other emergency, stop using the equipment and contact a qualified local pool professional, electrician or the emergency services as appropriate. You can learn more about Pool Care Base and how we write and review guides in our editorial policy.